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CorporatePartnerContact
Am I a corporate user?
A corporate user sends requested documents to partners (banks) for KYC review of entities
User Account Activation
GUIDES
      Activate your user account
FAQ
      Why is the one-time code from my authenticator app not accepted?
      How to install two-factor authentication on a new phone?
      Why does my activation link not work?
      Where is my activation invite email?
      What does the user give consent to when approving the Terms of Use?
User Management
GUIDES
      Roles & Permissions
      Edit user roles
      Invite new user
FAQ
      What permissions does a CoorpID user have?
      How can I invite other users?
Ownership Structure
GUIDES
      Ownership Structure
Relationships
GUIDES
      Relationship menu
      Relationship entity & partner
      Add relationships
      Invite for review
FAQ
      Who should I contact for KYC related questions?
      Can I delete a partner / relationship?
      Does ING pre-fill CoorpID with information of our company that is already available for them?
Managing Packages
GUIDES
      Edit documents
      Uploading Documents
Sharing Documents
GUIDES
      Sharing of documents
FAQ
      When I share documents via CoorpID to other partners, are they able to ask questions about the documents?
      Why can some documents not be removed?
      Do partners have access to our company information in CoorpID?
      Is a partner able to download the documents I have shared?
      How do I know a partner has received the documents?
      Can I use CoorpID with other banks / partners?
General
FAQ
      Can we digitally sign documents such as the ownership structure and FATCA forms in CoorpID?
      Can CoorpID provide a dummy environment?
      Is the CoorpID platform available in different languages?
Security
FAQ
      Where are the servers of CoorpID located?
      How long will information be stored within the CoorpID platform?
      Does ING/CoorpID has access to this data?
      Who owns the data in CoorpID?
      I use the authenticator app, but I get an error when entering the code.
      How is the tool secured?
      Who is owner of CoorpID?
Terms and Conditions
FAQ
      Who is authorized to sign for the Terms and Conditions (Agreement)?
Terms of Use
FAQ
      What does the user give consent to when approving the Terms of Use?
Am I a partner user?
A partner user requests documents from corporations for KYC review of entities
User Account Activation
GUIDES
      Activate your user account
FAQ
      What does the user give consent to when approving the Terms of Use?
User Management
GUIDES
      Your role as a Team Manager
      Your role as an CoorpID admin
FAQ
      How can I give a colleague access to the information of the client?
Managing Packages
FAQ
      How can I see which person shared a package?
Documents
GUIDES
      1. Document status
      2. Information request status
      3. Package status
      Preview and download documents
FAQ
      What does the system generated organization chart contain?
      Which organization chart should I look at?
General
FAQ
      Can CoorpID provide a dummy environment?
      Is the CoorpID platform available in different languages?
Security
FAQ
      Where are the servers of CoorpID located?
      How long will information be stored within the CoorpID platform?
      Does ING/CoorpID has access to this data?
      Who owns the data in CoorpID?
      I use the authenticator app, but I get an error when entering the code.
      How is the tool secured?
      Who is owner of CoorpID?
Client Outreach
GUIDES
      1. Invite for review
      2. Request information when corporate invite is pending
      Request information
FAQ
      Can I add a document when I do a client outreach?
      I cannot see my client in my Corporations overview, even after invite for review and account activation of my client.
Terms and Conditions
FAQ
      Who is authorized to sign for the Terms and Conditions (Agreement)?
Terms of Use
FAQ
      What does the user give consent to when approving the Terms of Use?
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