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CorporatePartnerContact
Am I a corporate user?
A corporate user sends requested documents to partners (banks) for KYC review of entities
General
FAQ
  • Can we digitally sign documents such as the ownership structure and FATCA forms in CoorpID?
  • Can CoorpID provide a dummy environment?
  • Is the CoorpID platform available in different languages?
Managing Packages
GUIDES
  • Sharing of documents
  • Edit documents
  • Uploading Documents
Ownership Structure
GUIDES
  • Ownership Structure
Relationships
GUIDES
  • Relationship entity & partner
  • Add relationships
  • Invite for review
FAQ
  • Who should I contact for KYC related questions?
  • Can I delete a partner / relationship?
  • Does ING pre-fill CoorpID with information of our company that is already available for them?
Security
FAQ
  • Where are the servers of CoorpID located?
  • How long will information be stored within the CoorpID platform?
  • Does ING/CoorpID has access to this data?
  • Who owns the data in CoorpID?
  • I use the authenticator app, but I get an error when entering the code.
  • How is the tool secured?
  • Who is owner of CoorpID?
Sharing Documents
GUIDES
  • Sharing of documents
FAQ
  • When I share documents via CoorpID to other partners, are they able to ask questions about the documents?
  • Why can some documents not be removed?
  • Do partners have access to our company information in CoorpID?
  • Is a partner able to download the documents I have shared?
  • How do I know a partner has received the documents?
  • Can I use CoorpID with other banks / partners?
Terms and Conditions
FAQ
  • Who is authorized to sign for the Terms and Conditions (Agreement)?
Terms of Use
FAQ
  • What does the user give consent to when approving the Terms of Use?
User account activation
GUIDES
  • Activate your user account
FAQ
  • Why is the one-time code from my authenticator app not accepted?
  • How to install two-factor authentication on a new phone?
  • Why does my activation link not work?
  • Where is my activation invite email?
  • What does the user give consent to when approving the Terms of Use?
User Management
GUIDES
  • Roles & Permissions
  • Edit user roles
  • Invite new user
FAQ
  • What permissions does a CoorpID user have?
  • How can I invite other users?
Am I a partner user?
A partner user requests documents from corporations for KYC review of entities
Access CoorpID
FAQ
  • How can I give a colleague access to the information of the client?
  • I cannot see my client in my Corporations overview, even after invite for review and account activation of my client.
Client Outreach
GUIDES
  • Request information when corporate invite is pending
  • Invite for review
  • Relationship menu
General
FAQ
  • Can CoorpID provide a dummy environment?
  • Is the CoorpID platform available in different languages?
Managing Packages
GUIDES
  • Package status
  • Information request status
  • Document status
  • Request information
  • Preview and download documents
FAQ
  • What does the system generated organization chart contain?
  • Which organization chart should I look at?
  • How can I see which person shared a package?
  • Can I add a document when I do a client outreach?
Security
FAQ
  • Where are the servers of CoorpID located?
  • How long will information be stored within the CoorpID platform?
  • Does ING/CoorpID has access to this data?
  • Who owns the data in CoorpID?
  • I use the authenticator app, but I get an error when entering the code.
  • How is the tool secured?
  • Who is owner of CoorpID?
Terms and Conditions
FAQ
  • Who is authorized to sign for the Terms and Conditions (Agreement)?
Terms of Use
FAQ
  • What does the user give consent to when approving the Terms of Use?
User account activation
GUIDES
  • Activate your user account
FAQ
  • What does the user give consent to when approving the Terms of Use?
User Management
GUIDES
  • Your role as a Team Manager
  • Your role as an CoorpID admin
  • User Management
Contact support
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